Delivery and Returns

Worldwide Shipping in 2-5 Weeks (Including Production Time)

At Ismatyra, we are committed to delivering our products to customers around the globe. We understand the importance of timely and reliable shipping, which is why we offer worldwide shipping with an estimated delivery time of 2-5 weeks, including production time.

Our Process:

Production Time:

Once you place an order with us, our skilled team begins the production process. The production time may vary depending on the product you have selected, its complexity, and the quantity ordered. We strive to maintain high standards of craftsmanship while ensuring efficient production timelines.

Quality Assurance:

Before your order is shipped, we conduct rigorous quality checks to ensure that every item meets our strict quality standards. This step ensures that you receive a product of the highest quality and craftsmanship.

Packaging and Shipping:

Once the production and quality control processes are complete, your order is carefully packaged to ensure its safe journey. We work with reputable shipping partners who specialize in worldwide delivery. The shipping method selected will depend on the destination and the level of service you choose.

Tracking Your Order:

To provide you with peace of mind and transparency, we offer order tracking for all shipments. You will receive a tracking number that allows you to monitor the progress of your package as it travels to your doorstep. This tracking information will be provided to you via email or through our website.

Customs and Duties:

Please be aware that international shipments may be subject to customs procedures and import duties. These charges are determined by the destination country’s customs authorities and are the responsibility of the recipient. We recommend checking with your local customs office for more information regarding any potential fees or restrictions that may apply.

Customer Support:

At Ismatyra we strive to provide exceptional customer support throughout the entire shipping process. If you have any questions or concerns regarding your order, our dedicated customer support team is available to assist you. You can reach us through various channels, such as email or live chat.

Please note that the estimated shipping time of 2-5 weeks is a general guideline and can vary depending on several factors, including the destination, shipping method, customs procedures, and unforeseen circumstances beyond our control. We make every effort to ensure your order arrives within the estimated timeframe.

Thank you for choosing wedding dress from Ismatyra. We look forward to serving you and providing you with a seamless worldwide shipping experience.

 

Refund Policy

At Ismatyra, we strive to ensure your complete satisfaction with every purchase. We want you to be delighted with your order; however, we understand that there may be instances where you need to request a refund. Please read our refund policy carefully to understand the conditions under which refunds may be granted.

Eligibility for Refunds:

Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order. We will assess the situation and provide you with a resolution, which may include a refund.

Incorrect Items: If you receive an incorrect item that differs from what you ordered, please notify us within 7 days of delivery. We will arrange for the correct item to be shipped to you or provide a refund.

Non-Delivery: In the rare event that your order does not arrive within the estimated delivery timeframe and tracking information shows no progress, please contact our customer support team. We will investigate the issue and provide a suitable solution, which may include a refund.

Refund Process:

To request a refund, please contact our customer support team by email or through our designated customer support channels. Provide your order details and a clear description of the issue.

Our customer support team will review your request and may request additional information or evidence, such as photographs, to assess the situation accurately.

If your refund request is approved, we will initiate the refund process. The refund will be issued using the original payment method used during the purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.

Non-Refundable Items and Exceptions:

Customized or Personalized Items: Items that are specifically customized or personalized according to your specifications are generally non-refundable unless they are damaged, defective, or incorrect.

Shipping Costs: Shipping costs are non-refundable unless the refund is approved due to an error on our part, such as sending an incorrect or damaged item.

Gift Cards or Vouchers: Gift cards or vouchers purchased from Ismatyra are non-refundable.

Final Sale Items: Items marked as “Final Sale” or “Clearance” are non-refundable.

Return Shipping

In some cases, we may require the return of the item for inspection or quality control purposes. If so, we will provide you with the necessary instructions for returning the item. 

Please note that the customer is responsible for any return shipping costs, unless the return is due to an error on our part.

Changes to Refund Policy:

Ismatyra reserves the right to modify or update this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.

If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.

Last updated: 2023 – 06 – 19